In addition to the benefits outlined below, myFLO offers savings in almost all area's of your business. myFLO is designed to be the backbone and assistant to all your staff in performing their roles and retains all information in one central, easy to access location. If one of your valued staff members leaves your organisation, their knowledge, and your IP doesn't walk out with them.
Reduce Administration Expenses
By implementing myFLO, you will be able to streamline all your processes that may currently take hours to do. myFLO allows you to do seemingly time consuming tasks, automatically, saving you large amounts of time, that will allow you to perform the same amount of work, if not more, with less administration staff than you had before. myFLO also allows you to track expenses, build reports, and locate information quickly and easily.
Real Time Information Flow
myFLO provides real time information flow between all areas of the system, including administration, management, field staff, contractors and clients. The advantage of real time information flow, is that it allows you to identify and deal with issues as they arise to minimise potential impacts, and to make sure you are always making decisions based on the most up to date information. myFLO also allows you to provide up to date information to your clients through a client portal, so as soon as a job has been completed, your client would be able to log on and see the status of the job, and any notes associated with that job.
Real Time KPI Monitoring
Monitor your service personnel's performance against your benchmarks. See if they were on time to jobs & how much time they spent at jobs. myFLO helps you track and monitor your employees & contractors to ensure they are upholding the standards that the company has set upon them.
Integrated Staff, Client & Contractor Portals
myFLO includes staff, client and contractor portals, that allow all the stakeholders to access, submit and review information. The staff and contractor portals allow users to complete inductions, receive jobs, submit purchase orders, submit details on a jobs status, upload images of a job and much, much more. The myFLO client portal allows customers to login and see the status of all their current, and past jobs, along with accessing notes and invoices associated with any past or current job in addition to having the ability to submit new job requests directly into the system, saving you time, and providing them with that added feeling of control.
System Wide Tracking & Auditing of Orders/Quotes
As all information is stored in myFLO's central database, every single quote, order invoice etc. that is ever sent out through the system is stored, and is able to be reviewed and audited. Every staff member that quotes on a job is accountable for their actions, and prevent lost revenue. Even if a client comes back 12 months after receiving a quote, you will be able to quickly and easily locate the quote through myFLO and view all the details.
Provide up to date status on jobs for clients
Through the client portal myFLO allows clients to view up to date information on their job request such as when it is scheduled, if the technician is on site, notes from the technician and when the job has been completed. By providing this information to your clients through their own portal, it minimises the time your staff are on the phone giving out this information, and trying to track down information from the service personnel, whilst at the same time giving your clients a level of service above and beyond their expectations.
Quick Client/Job Lookup
myFLO gives you the ability to look up any client or job quickly and easily, even if you only know a little bit of information about what you're trying to find. No more wasted time searching through piles of papers trying to find information, find the details you're after in seconds, as well as having access to all the related information at the click of a button.
Budgeting & Forecasting Assistance
Track the outcome of your jobs against quotes, find out how much you have spent on service personnel vs time charged per week, month or year. With a raft of reports available, and custom reports able to be built to your specifications, myFLO gives you the power to access financial information to help you better control your business and become more profitable.
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