Customer experience is the Big Thing in business right now. One of the biggest-kept secrets is how the complaints you accumulate can unlock it for you.
In your current, largely paper-based, business, forms, records and files dominate your world. You have to have your filing up-to-date, otherwise you drown. You have significant compliance requirements for equipment and safety, and a growing team. The idea of a paperless office is, to you, a dream come true, because it would free you from a whole lot of meaningless work.
In this article we gave you a step-by-step method for reducing your reliance on paper. Part of it comes down to knowing the psychology that causes us to cling to paper, but a large part is about knowing what is realistic in your business.
Your guide to growing a strong business
Sustainable growth is what your business needs to be truly sustainable. Managing growth carefully is important to prevent yourself from going under just as you find your business starting to scale.
Moving your business away from paper is about more than finding the best cloud system. Success takes realistic thinking, cultural change, and sometimes change to your process.
No business owner likes being in a position where they feel that they can’t employ someone any more. What do you do when your technology makes your administration team redundant?