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What devices should your employees use with your field service software? There are so many!
MyFLO

What devices should your employees use with your field service software? There are so many!

In this article we will look at your choices for mobile devices and how this can impact your software decisions.When choosing software to manage your field service team, the first hurdle you come across is device compatibility.

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Staying agile as you grow – what your organisation
needs to stay alive as you scale
MyFLO

Staying agile as you grow – what your organisation needs to stay alive as you scale

As a large organisation, you’re no stranger to the challenges that come with increased size. Processes become drawn out, unmanaged risks creep into your decisions, siloes breed inefficiencies and bottlenecks. All of this adds up to an organisation that isn’t serving its customers in the best way. As it scales, it’s likely
to struggle under its own weight.

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How and why the secret to incredible customer experience is hidden in your complaints
MyFLO

How and why the secret to incredible customer experience is hidden in your complaints

Customer experience is the Big Thing in business right now. One of the biggest-kept secrets is how the complaints you accumulate can unlock it for you.

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What is possible when paper is out of the question
MyFLO

What is possible when paper is out of the question

In your current, largely paper-based, business, forms, records and files dominate your world. You have to have your filing up-to-date, otherwise you drown. You have significant compliance requirements for equipment and safety, and a growing team. The idea of a paperless office is, to you, a dream come true, because it would free you from a whole lot of meaningless work.

In this article we gave you a step-by-step method for reducing your reliance on paper. Part of it comes down to knowing the psychology that causes us to cling to paper, but a large part is about knowing what is realistic in your business.

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Sustainable growth = sustainable business.
MyFLO

Sustainable growth = sustainable business.

Your guide to growing a strong business

Sustainable growth is what your business needs to be truly sustainable. Managing growth carefully is important to prevent yourself from going under just as you find your business starting to scale.

 

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How to move your business away from paper
MyFLO

How to move your business away from paper

Moving your business away from paper is about more than finding the best cloud system. Success takes realistic thinking, cultural change, and sometimes change to your process.

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What do you do when you don’t need your administrators any more?
MyFLO

What do you do when you don’t need your administrators any more?

No business owner likes being in a position where they feel that they can’t employ someone any more. What do you do when your technology makes your administration team redundant?

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How to capture the knowledge of your workforce
MyFLO

How to capture the knowledge of your workforce

In the area of field management systems, we talk about a number of overlapping concepts. Two closely related concepts are knowledge management and business processes (or workflow).

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How to assess your risk when you move to a new system
MyFLO

How to assess your risk when you move to a new system

When you take the time to do an exhaustive risk assessment, everyone will say to you, ‘See! We told you that you agonised for nothing!’ But it’s the fact that you did the risk-thinking that made it as smooth as butter.

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7 Simple Steps for Choosing the Right Software for Your Business
MyFLO

7 Simple Steps for Choosing the Right Software for Your Business

This guide will help you to choose the right software for your business.

Choosing the right software is never easy. There are a lot of vendors, and a lot of options. In small businesses, the choice often comes down to price. But in larger enterprises moving to a new system requires deep commitment. If this is you, you will be thinking about the time cost of changeover, setup, training, and deployment.

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Field Management 101: Improvement
MyFLO

Field Management 101: Improvement

Knowing that your field management system can grow and improve over time can help you to make the change sooner than later. Starting with all the bells and whistles might not be appropriate for you right now. Read on to find out why.

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Pest control paperwork: Pain or opportunity?
MyFLO

Pest control paperwork: Pain or opportunity?

The pest control industry is awash in paperwork. Whether it's a pain for you or an opportunity to do something differently is up to you. In this article we look at why it's necessary, but also how it gives you an opportunity to innovate and grow.

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How to create an outstanding customer onboarding experience for your pest control company
MyFLO

How to create an outstanding customer onboarding experience for your pest control company

What is something that we don't often think about, but has a dramatic impact on long-term customer retention? Customer onboarding.

Bringing in, and serving, new customers is something that pest control companies do all the time. You know the process so well that you could probably do it blindfolded. It's so much of your business-as-usual that these days you don't even see it.

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Field Management 101: Measurement
MyFLO

Field Management 101: Measurement

In building myFLO we drew on a deep knowledge about core principles in field service management and workflow. And while it's useful to us, it's also useful to you. This is the fifth article in our series about core principles.

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538 Hits
Field Management 101: Access
MyFLO

Field Management 101: Access

In building myFLO we drew on a deep knowledge about core principles in field service management and workflow. And while it’s useful to us, it’s alsouseful to you. This is the fourth article in our series about core principles.

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Field Management 101: Collaboration
MyFLO

Field Management 101: Collaboration

Collaboration isn’t about working on the same thing at the same time, though that’s one part of it. Collaboration is about working together effectively.

Collaborate. verb. To work, one with another. ~ Macquarie Australian Dictionary, 3rd Edition.

When you think about how you’ve learned field service management, how much of it has been picked up along the way?

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Field Management 101: Lifecycle
MyFLO

Field Management 101: Lifecycle

When you think about how you’ve learned field service management, how much of it has been picked up along the way?

In building myFLO we drew on a deep knowledge about core principles in field service management and workflow. And while it’s useful to us, it’s also useful to you.

In this article, we talk about lifecycle. It’s the second in a series about core principles. The first was Standardisation

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Field Management 101: Standardisation
MyFLO

Field Management 101: Standardisation

When you think about how you’ve learned field team management, how much of it has been picked up along the way?

In building myFLO we drew on a deep knowledge about core principles in field team management and workflow. And while it’s useful to us, it’s also useful to you.

In this article, we talk about standardisation. It’s the first in a series about core principles.

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622 Hits
Adapt your administration and build a meaningful workplace culture
MyFLO

Adapt your administration and build a meaningful workplace culture

How much of the core of your business is in the administration? Probably a lot. As companies grow, admin roles seem to grow with them. In many businesses, administrators are the glue holding things together.

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In search of efficiency: Unpack your workflow
MyFLO

In search of efficiency: Unpack your workflow

When you are first looking at workflow management systems, one of the most difficult questions to answer is: Which tool should I use?

If you’re right at the start of this journey, we suggest you pause first. A better question for you right now is: What do we need the tool to do?.

This means, unpacking your workflow.

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