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How to create an outstanding customer onboarding experience for your pest control company
MyFLO

How to create an outstanding customer onboarding experience for your pest control company

What is something that we don't often think about, but has a dramatic impact on long-term customer retention? Customer onboarding.

Bringing in, and serving, new customers is something that pest control companies do all the time. You know the process so well that you could probably do it blindfolded. It's so much of your business-as-usual that these days you don't even see it.

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Field Management 101: Measurement
MyFLO

Field Management 101: Measurement

In building myFLO we drew on a deep knowledge about core principles in field service management and workflow. And while it's useful to us, it's also useful to you. This is the fifth article in our series about core principles.

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Field Management 101: Access
MyFLO

Field Management 101: Access

In building myFLO we drew on a deep knowledge about core principles in field service management and workflow. And while it’s useful to us, it’s alsouseful to you. This is the fourth article in our series about core principles.

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Field Management 101: Collaboration
MyFLO

Field Management 101: Collaboration

Collaboration isn’t about working on the same thing at the same time, though that’s one part of it. Collaboration is about working together effectively.

Collaborate. verb. To work, one with another. ~ Macquarie Australian Dictionary, 3rd Edition.

When you think about how you’ve learned field service management, how much of it has been picked up along the way?

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Field Management 101: Lifecycle
MyFLO

Field Management 101: Lifecycle

When you think about how you’ve learned field service management, how much of it has been picked up along the way?

In building myFLO we drew on a deep knowledge about core principles in field service management and workflow. And while it’s useful to us, it’s also useful to you.

In this article, we talk about lifecycle. It’s the second in a series about core principles. The first was Standardisation

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