As your company grows, you will find opportunities in areas that were not your core business when you started. You may have the opportunity to establish new revenue streams, complementary products, and potentially subsidiary businesses.
Customer service software should allow you to provide a better, more buttery, seamless experience for your customers. It should also track enough data to allow you to make smart decisions about what to do next.
Let’s dive into the world of customer relationship management and take a look at how this software can improve your business. Let’s also find out what you should be careful to avoid.
Accountability can be a terrifying word. It conjures up memories of being hauled into the principal’s office or banished to a corner to “think about what we’ve done.” For managers, accountability suggests starting difficult conversations and being the bad guy.
When a potential client contacts you looking for a HVAC system installation, they’re taking a risk. They’re buying an expensive, complicated system they don’t entirely understand, and they need someone who does understand it to come into their home and set it up. They might be managing a large building or renovation project of which the HVAC system is only one component, and of course there’s the stresses of their daily life as well. All this adds up to a prospect who is stressed, overwhelmed, and desperate for someone to help.