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Best Practices Series: How a single platform can train your distributed team

Best Practices Series: How a single platform can train your distributed team

When you look at the single-platform software you use for managing processes in your company, you can immediately grasp the value it has in a range of areas. It improves efficiency, ensures everyone has the right information to do their jobs, enables visibility across the company, and saves time on double entry.

 

What you may not see is how this platform can be used to train staff – especially staff who work outside the office.

hink about the time and money you spend each year planning and executing training for new staff, or upskilling and developing current staff. Much of that training could be rolled out using your existing platform, saving you valuable resources while engaging the team and promoting loyalty.

Training and upskilling your team – in-house.

According to a study by the Center for American Progress, the cost to a company of replacing and training an employee is between 16% and 213% of their annual salary (for highly skilled employees). Part of this cost comes from hiring external bodies to train and upskill your staff.

But research shows that when managers take responsibility for training their teams, the lessons are more likely to survive the transition from the classroom to the on-the-job reality. An engaged manager can translate learning objectives to job responsibilities, and support performance-based training to ensure that the learning sticks.

However, managers tend to be some of the most time-pressed people in the company. Often, ‘training’ isn’t part of their job description, so it’s put aside to focus on mission-critical work.

myFLO is one example of how process management software can be used to get managers involved in upskilling the team. Training programs can be automated: Material can be written or compiled once and then sent out to team members through the system to review in their own time.

Different services and team members will have different training needs, but these can be identified through workflow controls. This way, team members are allocated only the training they need or want. Review sessions, check-ins, and performance reviews can be automatically scheduled for employees, giving them a continuous roadmap for their growth within the company.

Because of the way that myFLO has been set up to create workflow controls and specific process, the program itself acts as a training tool that guides new staff through exactly what they need to complete their work. This is especially valuable for field teams where staff are away from the office and without access to a manager or more experienced person for questions.

The importance of a central learning hub for distributed teams

With a distributed team, online tools are key to transforming even the most boring training into an invigorating learning and bonding experience. Live video conferences, remote desktops, self-paced online courses, and shared document storage are all common tools for building training resources for distributed teams.

The key to a successful training system for remote workers is to ensure it’s controlled and managed centrally. Having this central place tied to your process management ensures that teams don’t deviate from the established workflows.

Networked learning breeds innovation

Networked learning via your current workflow platform also allows team members to learn from each other and to discuss solutions to problems. Employees can even be encouraged (and incentivised!) to create and share knowledge across a network, thus generating their own learning tools for giving feedback ideas to the collective.

Encouraging this type of sharing improves everyone’s capabilities, while empowering staff. It also allows you to start identifying future leaders and innovative thinkers.

What are the benefits of training via your existing systems?

On a simple level, when a new employee starts at a company, throwing them on to your process software for training makes perfect sense. Platforms like myFLO are designed to streamline training requirements and align workflow with business service compliance. The platform guides the user to do only what they need to do, and in the right order. This can cut down on training time, hand-holding from managers, and mistakes.

Beyond this, the platform its associated network can be used to schedule, structure, deliver and assess training delivered to staff. Your field team members, in particular, will benefit from training delivered through an online platform, and from the opportunity to bond with, and share learnings with, other team members. Being able to create training materials once and use them many times reduces time and cost. The online community aspect of training has itself been shown to improve employee loyalty and job satisfaction.

Field service platforms like myFLO are useful beyond workflow

They can also deliver, capture and track employee training. By making use of the tools you already have, you’ll save money, save time, be able to roll out training continuously.

You will also provide your team members with added value by increasing their skills, knowledge, and employability.

We help organisations like yours to get more out of myFLO every single day.

To learn more about how we can help your business get the most out of myFLO, talk to our experts today on 1300 78 46 60

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