As your company grows, you will find opportunities in areas that were not your core business when you started. You may have the opportunity to establish new revenue streams, complementary products, and potentially subsidiary businesses.
Customer service software should allow you to provide a better, more buttery, seamless experience for your customers. It should also track enough data to allow you to make smart decisions about what to do next.
Let’s dive into the world of customer relationship management and take a look at how this software can improve your business. Let’s also find out what you should be careful to avoid.
Accountability can be a terrifying word. It conjures up memories of being hauled into the principal’s office or banished to a corner to “think about what we’ve done.” For managers, accountability suggests starting difficult conversations and being the bad guy.
When a potential client contacts you looking for a HVAC system installation, they’re taking a risk. They’re buying an expensive, complicated system they don’t entirely understand, and they need someone who does understand it to come into their home and set it up. They might be managing a large building or renovation project of which the HVAC system is only one component, and of course there’s the stresses of their daily life as well. All this adds up to a prospect who is stressed, overwhelmed, and desperate for someone to help.
Work orders enable organisations of your size to service customers effectively and efficiently, and can be a key tool in sustaining growth. But only if they’re effective.
You’re coordinating across numerous departments and various stakeholders under a precise schedule – it’s vital the work order process is as streamlined and uncomplicated as possible.
When you look at the single-platform software you use for managing processes in your company, you can immediately grasp the value it has in a range of areas. It improves efficiency, ensures everyone has the right information to do their jobs, enables visibility across the company, and saves time on double entry.
In this article we will look at your choices for mobile devices and how this can impact your software decisions.When choosing software to manage your field service team, the first hurdle you come across is device compatibility.
As a large organisation, you’re no stranger to the challenges that come with increased size. Processes become drawn out, unmanaged risks creep into your decisions, siloes breed inefficiencies and bottlenecks. All of this adds up to an organisation that isn’t serving its customers in the best way. As it scales, it’s likely
to struggle under its own weight.
Customer experience is the Big Thing in business right now. One of the biggest-kept secrets is how the complaints you accumulate can unlock it for you.
In your current, largely paper-based, business, forms, records and files dominate your world. You have to have your filing up-to-date, otherwise you drown. You have significant compliance requirements for equipment and safety, and a growing team. The idea of a paperless office is, to you, a dream come true, because it would free you from a whole lot of meaningless work.
In this article we gave you a step-by-step method for reducing your reliance on paper. Part of it comes down to knowing the psychology that causes us to cling to paper, but a large part is about knowing what is realistic in your business.
Your guide to growing a strong business
Sustainable growth is what your business needs to be truly sustainable. Managing growth carefully is important to prevent yourself from going under just as you find your business starting to scale.
Moving your business away from paper is about more than finding the best cloud system. Success takes realistic thinking, cultural change, and sometimes change to your process.
No business owner likes being in a position where they feel that they can’t employ someone any more. What do you do when your technology makes your administration team redundant?
When you take the time to do an exhaustive risk assessment, everyone will say to you, ‘See! We told you that you agonised for nothing!’ But it’s the fact that you did the risk-thinking that made it as smooth as butter.
This guide will help you to choose the right software for your business.
Choosing the right software is never easy. There are a lot of vendors, and a lot of options. In small businesses, the choice often comes down to price. But in larger enterprises moving to a new system requires deep commitment. If this is you, you will be thinking about the time cost of changeover, setup, training, and deployment.