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Why create a Supplier Standard?
MyFLO

Why create a Supplier Standard?

 

In your business, you may deal with any number of suppliers. All of your suppliers are critical to your business, because they provide the products that allow you to serve your clients.
 
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Your systems can't get in the way of new business capabilities. Here's why
MyFLO

Your systems can't get in the way of new business capabilities. Here's why

As your company grows, you will find opportunities in areas that were not your core business when you started. You may have the opportunity to establish new revenue streams, complementary products, and potentially subsidiary businesses.

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Four things your customer service software should do for you
MyFLO

Four things your customer service software should do for you

Customer service software should allow you to provide a better, more buttery, seamless experience for your customers. It should also track enough data to allow you to make smart decisions about what to do next.

Let’s dive into the world of customer relationship management and take a look at how this software can improve your business. Let’s also find out what you should be careful to avoid.

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How software can make your company more accountable
MyFLO

How software can make your company more accountable

Accountability can be a terrifying word. It conjures up memories of being hauled into the principal’s office or banished to a corner to “think about what we’ve done.” For managers, accountability suggests starting difficult conversations and being the bad guy.

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How to create a customer portal that people love to use
MyFLO

How to create a customer portal that people love to use

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Best practices: How your systems inspire trust
MyFLO

Best practices: How your systems inspire trust

When a potential client contacts you looking for a HVAC system installation, they’re taking a risk. They’re buying an expensive, complicated system they don’t entirely understand, and they need someone who does understand it to come into their home and set it up. They might be managing a large building or renovation project of which the HVAC system is only one component, and of course there’s the stresses of their daily life as well. All this adds up to a prospect who is stressed, overwhelmed, and desperate for someone to help.

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Best practices: What is the best way to create and manage a work order?
MyFLO

Best practices: What is the best way to create and manage a work order?

Work orders enable organisations of your size to service customers effectively and efficiently, and can be a key tool in sustaining growth. But only if they’re effective.

You’re coordinating across numerous departments and various stakeholders under a precise schedule – it’s vital the work order process is as streamlined and uncomplicated as possible.

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Best Practices Series: How a single platform can train your distributed team
MyFLO

Best Practices Series: How a single platform can train your distributed team

When you look at the single-platform software you use for managing processes in your company, you can immediately grasp the value it has in a range of areas. It improves efficiency, ensures everyone has the right information to do their jobs, enables visibility across the company, and saves time on double entry.

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Best Practices Series – Creating Approval Efficiencies
MyFLO

Best Practices Series – Creating Approval Efficiencies

From dog registrations to planning consent, the relationship most customers have with Shire councils is one of waiting. Waiting for word of approval.
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What devices should your employees use with your field service software? There are so many!
MyFLO

What devices should your employees use with your field service software? There are so many!

In this article we will look at your choices for mobile devices and how this can impact your software decisions.When choosing software to manage your field service team, the first hurdle you come across is device compatibility.

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Staying agile as you grow – what your organisation
needs to stay alive as you scale
MyFLO

Staying agile as you grow – what your organisation needs to stay alive as you scale

As a large organisation, you’re no stranger to the challenges that come with increased size. Processes become drawn out, unmanaged risks creep into your decisions, siloes breed inefficiencies and bottlenecks. All of this adds up to an organisation that isn’t serving its customers in the best way. As it scales, it’s likely
to struggle under its own weight.

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How and why the secret to incredible customer experience is hidden in your complaints
MyFLO

How and why the secret to incredible customer experience is hidden in your complaints

Customer experience is the Big Thing in business right now. One of the biggest-kept secrets is how the complaints you accumulate can unlock it for you.

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What is possible when paper is out of the question
MyFLO

What is possible when paper is out of the question

In your current, largely paper-based, business, forms, records and files dominate your world. You have to have your filing up-to-date, otherwise you drown. You have significant compliance requirements for equipment and safety, and a growing team. The idea of a paperless office is, to you, a dream come true, because it would free you from a whole lot of meaningless work.

In this article we gave you a step-by-step method for reducing your reliance on paper. Part of it comes down to knowing the psychology that causes us to cling to paper, but a large part is about knowing what is realistic in your business.

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Sustainable growth = sustainable business.
MyFLO

Sustainable growth = sustainable business.

Your guide to growing a strong business

Sustainable growth is what your business needs to be truly sustainable. Managing growth carefully is important to prevent yourself from going under just as you find your business starting to scale.

 

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How to move your business away from paper
MyFLO

How to move your business away from paper

Moving your business away from paper is about more than finding the best cloud system. Success takes realistic thinking, cultural change, and sometimes change to your process.

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What do you do when you don’t need your administrators any more?
MyFLO

What do you do when you don’t need your administrators any more?

No business owner likes being in a position where they feel that they can’t employ someone any more. What do you do when your technology makes your administration team redundant?

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How to capture the knowledge of your workforce
MyFLO

How to capture the knowledge of your workforce

In the area of field management systems, we talk about a number of overlapping concepts. Two closely related concepts are knowledge management and business processes (or workflow).

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How to assess your risk when you move to a new system
MyFLO

How to assess your risk when you move to a new system

When you take the time to do an exhaustive risk assessment, everyone will say to you, ‘See! We told you that you agonised for nothing!’ But it’s the fact that you did the risk-thinking that made it as smooth as butter.

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799 Hits
7 Simple Steps for Choosing the Right Software for Your Business
MyFLO

7 Simple Steps for Choosing the Right Software for Your Business

This guide will help you to choose the right software for your business.

Choosing the right software is never easy. There are a lot of vendors, and a lot of options. In small businesses, the choice often comes down to price. But in larger enterprises moving to a new system requires deep commitment. If this is you, you will be thinking about the time cost of changeover, setup, training, and deployment.

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Field Management 101: Improvement
MyFLO

Field Management 101: Improvement

Knowing that your field management system can grow and improve over time can help you to make the change sooner than later. Starting with all the bells and whistles might not be appropriate for you right now. Read on to find out why.

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