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Field Management 101: Improvement

Field Management 101: Improvement

Knowing that your field management system can grow and improve over time can help you to make the change sooner than later. Starting with all the bells and whistles might not be appropriate for you right now. Read on to find out why.

This is the sixth article in our series about core principles. In building myFLO we drew on a deep knowledge about field service management and workflow. It's useful for us, but it's also useful for you.

Have you read the other articles in the series?
1. Standardisation
2. Lifecycle
3. Collaboration
4. Access
5. Measurement

Never miss another article:

Every decision you make about your business can have a long-term impact. Planning to keep improving your system, right at the beginning, can keep you in an innovation mind-set.

Start with the greatest pain points

Getting a handle on your field management doesn't mean you have to start with a complete system. Sometimes it means just dealing with the things that are the biggest pain points for you right now.

Let's imagine that this pain point is dealing with the paperwork in your business. It might mean schedules and timesheets. It might mean the forms you need completed at the beginning and end of a job.

Automating those components can relieve your team of the stresses that go with paper handling. It removes the possibility of lost forms and hard-to-read handwriting. It removes the time it takes to pick forms up and drop them off. And it removes the administration time needed to handle them.

If your business is heavily paper-reliant, stop for a moment and imagine what you could do with a streamlined, online solution.

Know before you start improving one thing allows others to unfold

When that annoying pain point is gone, you can to 'look up' from the work. When this happens, you will see the next element that can be dealt with.

In a sense, this becomes a process of 'unfolding'. When you are free from the stress of one thing, you are able to see, and think about how to deal with, the next thing.

When does this 'unfolding' become a problem?

The unfolding does not become a problem unless you are unable to expand your system the way you want to. This is very common with out-of-the-box solutions that have limited capabilities.

It is ideal to standardise and understand the lifecycle of the field management workflow. We discussed that in the first article in this series. But sometimes you only have the capacity to do one thing at a time.

Thinking beyond that point right at the start is helpful because it allows you to find the right system for your business.

Find out the full extent of the system early

Knowing the full extend of the system before you start is critical. If you are dealing with timesheets right now, but think you might want to have a full end-to-end system in two years' time, you need to know that you can achieve it.

By not doing this due diligence, you risk another full redevelopment in a short space of time. Finding the approval to build another system within three years is tough even for the biggest companies.

Implement a system that has a good team behind it

When you have a good relationship with the provider, and can talk to real people when you want to, it's easier to grow the system.

Make sure that the providers you talk to have a good understanding about your future possibilities. This is the only way that you will get meaningful and clear guidance as your system is provisioned.

This is where myFLO is very strong. We endeavour to speak with our clients on a frequent basis, and make sure that those relationships continue. For myFLO clients, we always strive to find the best way to solve a problem, add a component, or expand the system. If you'd like more information about that, you can contact us.

Improve on data, not gut feel

Once your system is in place, you can start to measure the impact and benchmark against your key metrics. We wrote about that in an earlier article, which you can read here.

Benchmarking allows you to capture data about areas of your business that are not running on the same system. This is a quick way to learn how to leverage the system for benefits in other areas. For example, you may measure handling time in one area against handling time in another to understand the difference.

Your gut feel can give you an indication about what to look for. The measurements will help you to understand what is and is not working.

Being able to grow the system helps your business to keep improving too

At myFLO, we have been helping people improve and grow their businesses since we started. Our platform grew out of a need to enable easier more efficient businesses, while giving them the flexibility to adapt and grow .

To learn more about how we can help your team, give us a call on 1300 78 46 60.

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